Technical
FAQ:
|
| Q: |
I downloaded the casino software
using Netscape 6, but it doesn't work. |
| A: |
If you are using Netscape 6, you need to use the 'Save
as' option instead of the 'Open' option from this location
when you're downloading the casino software. If you already
downloaded the software, and it is saved as a .dll file,
you can simply rename the file as an .exe filename extension,
and it should then begin working properly.
|
| Q: |
I'm an AOL user and I don't
know how to get to my desktop? |
| A: |
In order to find the desktop, you'll have to minimize
all the AOL windows until you can see the desktop.
On top of the AOL window, you will find three buttons:
the middle one pictures 2 boxes, one behind the other,
the button on the right (an X) is the button you press
to close the window. Press on the button on the LEFT,
which should be a small line. Please do not close them,
since that would disconnect you from the Internet. The
install icon is a small (V) with the name Win
It Casino underneath. Once you find it, click on it
and the install window should pop up. You will need
to follow the instructions and it will help you through
the process. Once finished, you will be able to view
the casino icon on the desktop. The icon will look like
small (V) , with the name Win It Casino underneath.
Open the casino and create an account by clicking on
the create account button, making sure you are still
online, otherwise you'll get an "Unable to establish
connection" message.
|
| Q: |
I am trying to create an account
and it tells me that the account already exists. |
| A: |
The message you are getting from the computer claiming
that the account already exists means that the account
name you've chosen is already in use by another player.
You need to either modify it by adding numbers or choosing
a less common name.
|
| Q: |
I am getting a message that
says "Unable to connect." |
| A: |
If you downloaded the software and it does not
connect, check your Internet connection. Please note
that you have to be online to play at our casino. If
you are connected to the Internet and you are still
experiencing problems, then you might need to re-download
the software, or check that you are not behind a Proxy
server or Firewall.
|
| Q: |
Why do I keep getting an Invalid
Password message? |
| A: |
If you have just been disconnected from the software
or didn't exit properly, the system may still have you
marked as logged in. Please wait approximately 15-20, minutes
for the automatic disconnection and then you will be
able to connect. If you still getting the
same message contact Casino Support at (support@casinosupportcenter.com). You
may also be entering the wrong password. Remember the
account name and password are case sensitive; so make
sure that you are entering them in correctly. If the
problem persists, please contact customer support at
(support@casinosupportcenter.com)
|
| Q: |
I've forgotten my password what
can I do? |
| A: |
Please contact (support@casinosupportcenter.com) and
your password will be e-mailed to you. In order to stop
misuse we have to verify the identity of the request and
to speed up the process we recommend that you include
your mailing address and telephone number, as well as
the last four digits of your credit card number (if applicable).
|
| Q: |
I Forgot my password, what do I
do? |
| A: |
 Simple,
just click here and follow the instructions (click
here) |
| |
|
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