Banking
FAQ:
|
| Q: |
How do I make a real money
deposit? |
A: |
Credit Card - Visa/MasterCard:
Credit card deposits may be made through our eCash processor
from the Bank section of the casino. Just click on "deposit
money", and enter your credit card information.
Our financial transaction processor handles multiple
alternative payment options. Because of that sometimes
different Processor names may appear in your
monthly statement.
Citadel Commerce
Citadel Commerce is the Secure Way to Pay. Fund your
account via e-check or credit cards. Complete Privacy.
Total Security. Simple Convenience.
Neteller
Neteller offers convenient money transfers and payment
options to millions of merchants and people on the web.
Use your VISA, MasterCard or your chequing account to
fund your Neteller account. Signup with Neteller and
fund your account in one easy step.
Western Union:
Our casino can also accept payments through Western
Union. Please contact us at 1-866-BETS-PAY to help you
fill out the Western Union form.
Then please call us at 1-866-BETS-PAY (International
+ 506-290-8916) with the your Western Union control
number. The funds will be immediately deposited into
your account.
On Demand Funds
Is a credit card processor just like the ones online
but your bank won't block it!
You're just a phone call away from your win! By using
On Demand Funds.
Just call toll free 1-866-669-4633. It'sSafe, Easy and
your bank won't block the transactions!
When you are asked for our Merchant Number tell them
" 78647484 ".
To open an account
via wire transfer:
Remember that we will reimburse all incoming costs!
- Banks require that wire transfers to be completed
in person.
- Call us at 1-866-BETS-PAY (International + 506-290-8916)
for bank wire instructions.
- Wire transfers can take up to 48 hours to activate
your account
To open an account with
a Certified Check:
- Call 1-866-BETS-PAY for more information about how
to fill out your Certified Checks. You can obtain
a certified check at banks, convenience stores, etc.
DO NOT SEND CASH!!!
- Courier service can take up to 2 days to arrive
in Costa Rica. Your account will be updated when the
check arrives
TELEPHONE: 1-866-BETS-PAY
(International + 506-290-8916)
UPS: 800-PICK-UPS
FED EX: 800-GO-FEDEX
DHL: 800-CALL-DHL
DO NOT SEND REGULAR MAIL!!!
You can expect the package to take 2 days to arrive
in Costa Rica. Payout will be available only after the
package arrives.
Reminders:
Our Casino will reimburse costs incurred to deposit
$50 or more into your account. We will credit these
costs into your account!
|
| Q: |
Why can't I deposit? |
| A: |
Please ensure that the address on your account at Win
It Casino matches the address on your credit card account
and you have the correct email address in your
account information.
If all of your information is correct - the processor
may be temporarily unavailable. Please try again later.
For any questions or concerns regarding failed or denied
credit card transactions, or if you need to update/change
your casino account information, please contact (support@casinosupportcenter.com.)
|
| Q: |
How do I make a withdrawal? |
| A: |
Requests for withdrawals are processed through
the banking section of the software. Just tell the software
how much of your balance you wish to withdraw and the
delivery method.
Visa withdrawals are automatically credited back up
to the amount of the original deposit. Any winnings
exceeding the original amount deposited will be paid
out via Cashier's Check or Western Union.
The minimum withdrawal amount is $25. Requests for winnings
must also be $25 or greater, which is in excess of the
amounts deposited. Players may request a withdrawal
from their account at any time, but are limited to four
withdrawals per month. The total withdrawal amount cannot
exceed $5,000 per month.
|
| Q: |
How long will it take to get
my withdrawal? |
| A: |
Credit card account requests that are 3 days old will
be authorized twice a week. Cashier's check requests
will be reviewed for approval within 7 business days.
Management reserves the right to deny/withhold Cashier's
check withdrawals until such time that all casino
account security concerns can be satisfied. It can take
up to another 72 hours for Visa withdrawals to be redeemed
depending on how long it takes the issuing bank to process
a "returned purchase. Please keep in mind that Overnight
Express Cashier's checks and Western Union payments get
sent out twice a month. For successful draft delivery
we require that your mailing address, home phone number,
full name, and e-mail address be accurate.Whenever is
applicable, once you are paid the max cash out amount
of your deposit (based on the coupon used or total bonuses
received), the excess funds are cleared from your account.
All requests for payment may take approximately within
5 - 10 business days,unless otherwise stated or agreed
upon. |
| Q. |
How often may I cash
out? |
| A. |
You may submit one withdrawal every 8 days.
|
| Q. |
Can I redeem a coupon
or receive a bonus if I reverse a pending withdrawal? |
| A. |
Reversing a pending withdrawal back to your casino
balance does not count as a deposit, therefore you may
not claim a bonus on any reversed withdrawal amount.
|
| Q: |
What is Coupon? |
| A: |
Coupons are the bonus options available to you
with your casino deposits. They have some prespecified
percentage of your deposit or a fix amount which can
be redeemed by you on your next deposit. There are two
types of redemption options are available
- No Play through:
in this type of coupon bonus money will be immediately
kicked in your account, ready to play.
- Play through:
in this type of coupon you have to play through (
wager) a certain number of times your original deposit
and bonus will be kicked in after that.
e.g: if you deposited $100 and coupon is configured
for 4 times play through bonus will be kicked in after
you wager(total bets) $400.
|
| Q: |
How do I redeem a Coupon? |
| A: |
Simple. When you sign up and download the Win It
Casino software you will be asked for your e-mail address.
You will receive bonus offers sent to that e-mail address.
All you have to do is follow these six easy steps to
redeem your bonus coupon:
- Look for the five-digit alphanumeric code in the
e-mail or newsletter sent to your address.
- Log into the casino and click on the "Bank"
button.
- Click on "Redeem Coupon", enter your coupon
code and hit redeem. You must redeem your coupon before
you make your deposit.
- Click on the "deposit" button and make
your deposit.
- Enter the casino and complete the play through requirement
if there is any for the coupon. Play through requirements
refers to the minimum total bets placed before the
coupon will be redeemed. For example, 4X play through
on a $100 deposit is $400 wagered.
- Log off and log on again - your bonus will be automatically
credited to your account.
Once your bonus is credited, it is yours to either
play with or withdraw.
|
| Q: |
How do I redeem my Win It Casino
Comp/Reward points? |
| A: |
You simply enter the casino bank and click on the "spend"
button next to your comp balance located on the top left
hand corner. You will be end up on a form where you filled
your information and Win It Casino support will then receive
your request and redeem the points for you. You can directly
reach Comps option through the Comps button on the menu
here. Please give us 24 to 48 hrs for redemption. You
will receive an e-mail response when your points
are redeemed. The minimum amount of Win It Casino Comp/Reward
points you can redeem is 5000. The maximum redeemable
amount is $1000.00 daily. Should you have any questions
regarding Win It Casino's Comp/Reward points e-mail (comps@casinosupportcenter.com)
|
| |
|