Help

Banking FAQ:
Q: How do I make a real money deposit?

A:


Credit Card - Visa/MasterCard:
Credit card deposits may be made through our eCash processor from the Bank section of the casino. Just click on "deposit money", and enter your credit card information.
Our financial transaction processor handles multiple alternative payment options. Because of that sometimes different Processor names may appear in your monthly statement.

Citadel Commerce
Citadel Commerce is the Secure Way to Pay. Fund your account via e-check or credit cards. Complete Privacy. Total Security. Simple Convenience.

Neteller
Neteller offers convenient money transfers and payment options to millions of merchants and people on the web. Use your VISA, MasterCard or your chequing account to fund your Neteller account. Signup with Neteller and fund your account in one easy step.

Western Union:
Our casino can also accept payments through Western Union. Please contact us at 1-866-BETS-PAY to help you fill out the Western Union form.
Then please call us at 1-866-BETS-PAY (International + 506-290-8916) with the your Western Union control number. The funds will be immediately deposited into your account.

On Demand Funds
Is a credit card processor just like the ones online but your bank won't block it!
You're just a phone call away from your win! By using On Demand Funds.
Just call toll free 1-866-669-4633. It'sSafe, Easy and your bank won't block the transactions!
When you are asked for our Merchant Number tell them " 78647484 ".

To open an account via wire transfer:
Remember that we will reimburse all incoming costs!

  1. Banks require that wire transfers to be completed in person.
  2. Call us at 1-866-BETS-PAY (International + 506-290-8916) for bank wire instructions.
  3. Wire transfers can take up to 48 hours to activate your account

To open an account with a Certified Check:

  1. Call 1-866-BETS-PAY for more information about how to fill out your Certified Checks. You can obtain a certified check at banks, convenience stores, etc. DO NOT SEND CASH!!!
  2. Courier service can take up to 2 days to arrive in Costa Rica. Your account will be updated when the check arrives

TELEPHONE: 1-866-BETS-PAY
(International + 506-290-8916)
UPS: 800-PICK-UPS
FED EX: 800-GO-FEDEX
DHL: 800-CALL-DHL
DO NOT SEND REGULAR MAIL!!!
 
You can expect the package to take 2 days to arrive in Costa Rica. Payout will be available only after the package arrives.

Reminders:
Our Casino will reimburse costs incurred to deposit $50 or more into your account. We will credit these costs into your account!
Q: Why can't I deposit?
A: Please ensure that the address on your account at Win It Casino matches the address on your credit card account and you have the correct email address in your account information.
If all of your information is correct - the processor may be temporarily unavailable. Please try again later. For any questions or concerns regarding failed or denied credit card transactions, or if you need to update/change your casino account information, please contact (support@casinosupportcenter.com.)
Q: How do I make a withdrawal?
A:

Requests for withdrawals are processed through the banking section of the software. Just tell the software how much of your balance you wish to withdraw and the delivery method.
Visa withdrawals are automatically credited back up to the amount of the original deposit. Any winnings exceeding the original amount deposited will be paid out via Cashier's Check or Western Union.
The minimum withdrawal amount is $25. Requests for winnings must also be $25 or greater, which is in excess of the amounts deposited. Players may request a withdrawal from their account at any time, but are limited to four withdrawals per month. The total withdrawal amount cannot exceed $5,000 per month.
Q: How long will it take to get my withdrawal?
A: Credit card account requests that are 3 days old will be authorized twice a week. Cashier's check requests will be reviewed for approval within 7 business days. Management reserves the right to deny/withhold Cashier's check withdrawals until such time that all casino account security concerns can be satisfied. It can take up to another 72 hours for Visa withdrawals to be redeemed depending on how long it takes the issuing bank to process a "returned purchase. Please keep in mind that Overnight Express Cashier's checks and Western Union payments get sent out twice a month. For successful draft delivery we require that your mailing address, home phone number, full name, and e-mail address be accurate.Whenever is applicable, once you are paid the max cash out amount of your deposit (based on the coupon used or total bonuses received), the excess funds are cleared from your account.
All requests for payment may take approximately within 5 - 10 business days,unless otherwise stated or agreed upon.
Q. How often may I cash out?
A. You may submit one withdrawal every 8 days.
Q. Can I redeem a coupon or receive a bonus if I reverse a pending withdrawal?
A. Reversing a pending withdrawal back to your casino balance does not count as a deposit, therefore you may not claim a bonus on any reversed withdrawal amount.

Q: What is Coupon?
A:

Coupons are the bonus options available to you with your casino deposits. They have some prespecified percentage of your deposit or a fix amount which can be redeemed by you on your next deposit. There are two types of redemption options are available

  1. No Play through: in this type of coupon bonus money will be immediately kicked in your account, ready to play.
  2. Play through: in this type of coupon you have to play through ( wager) a certain number of times your original deposit and bonus will be kicked in after that.

e.g: if you deposited $100 and coupon is configured for 4 times play through bonus will be kicked in after you wager(total bets) $400.

 
Q: How do I redeem a Coupon?
A:

Simple. When you sign up and download the Win It Casino software you will be asked for your e-mail address. You will receive bonus offers sent to that e-mail address. All you have to do is follow these six easy steps to redeem your bonus coupon:

  1. Look for the five-digit alphanumeric code in the e-mail or newsletter sent to your address.
  2. Log into the casino and click on the "Bank" button.
  3. Click on "Redeem Coupon", enter your coupon code and hit redeem. You must redeem your coupon before you make your deposit.
  4. Click on the "deposit" button and make your deposit.
  5. Enter the casino and complete the play through requirement if there is any for the coupon. Play through requirements refers to the minimum total bets placed before the coupon will be redeemed. For example, 4X play through on a $100 deposit is $400 wagered.
  6. Log off and log on again - your bonus will be automatically credited to your account.
    Once your bonus is credited, it is yours to either play with or withdraw.
Q: How do I redeem my Win It Casino Comp/Reward points?
A: You simply enter the casino bank and click on the "spend" button next to your comp balance located on the top left hand corner. You will be end up on a form where you filled your information and Win It Casino support will then receive your request and redeem the points for you. You can directly reach Comps option through the Comps button on the menu here. Please give us 24 to 48 hrs for redemption. You will receive an e-mail response when your points are redeemed. The minimum amount of Win It Casino Comp/Reward points you can redeem is 5000. The maximum redeemable amount is $1000.00 daily. Should you have any questions regarding Win It Casino's Comp/Reward points e-mail (comps@casinosupportcenter.com)